08:30 am Registration and Welcome Coffee
08:45 am Welcome from CONECTA LATAM Team
08:50 am Chairperson’s Opening Remarks

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09:00 am Digital Transformation overview in Latin America
Not every business will survive a digital transformation: adapt or die.
Ari Lopes, Principal Analyst, OVUM 

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09:40 am OPENING PANEL DISCUSSION: How Monetize Telco's network assets and infrastructure, generating value to customers' needs?
- Which businesses are really telecoms?
- How to make this new journey and maintain the business that pays the bills today?
Leonardo Capdeville, CTO, TIM

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10:10 am 4th Industrial Revolution: Challenges and Opportunities for Services Providers

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10:40 am Refreshments & Exhibition Visit  

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11:10 am How a traditional business broke paradigms in the digital age
Antranik Haroutiounian, Diretor do Departamento de Pesquisa e Inovação, BANCO BRADESCO

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11:40 am Describing the Potential and Challenges of Implementing Big Data Analytics
Luiz Eduardo Bernardes Medici, Director of Business Intelligence & Big Data, TELEFONICA

12:10 pm Ways to listen to your customer using Digital Business Intelligence
How operators can use information from customers to generate insigths in a intelligente way, generating actions and new services.
 

12:40 pm Networking Lunch

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02:00 pm E-Payments; The way to increase the DIGITAL CUSTOMER EXPERIENCE and to reduce their Opex related cost
Mario Murillo, VP de Transformación Digital, Nuevatel PCS de Bolivia/ VIVA 

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02:40 pm Digital Transformation is not a Challenge for a single area
How traditional companies with legacy, high complexity IT and an established regulatory environment can change the mindset of the company as a whole, in search of engaged people who will be encouraged to seek solutions to customers.
 

03:10 pm Refreshments & Exhibition Visit  

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03:40 pm PANEL DISCUSSION: Industries discuss challenges and best practices in Customer Experience and Digital Transformation

The behavior of users and consumers dictates the speed of technological advance. Every day, people have new goals and, therefore, companies need to look for answers to those problems. Consumers just want access to solutions. People engaged in an environment of diversity will feel stimulated to seek new solutions.

Nicolau Camargo, Services & Post Sales Director, Magazine Luiza 

Bernardo Carneiro, CTO, OLX
Rodrigo Tavares, Head of Experience & Relationship, 99 APP

05:00 pm Proactive Journey Management Using Big Data Analytics

05:40 pm Our Customer Experience Management Project with the Help of Artificial Intelligence
Alexandre Campos, Digital Transformation Consultant, ALGAR TELECOM 

 

06:10 pm Closing of Day 1 + Networking Cocktail