ABOUT THE EVENT
Digital Transformation is no longer an option.
Service providers need to snatch digital opportunities and reinforce their positions by moving from communication service providers to digital service providers Telcos have had a challenging time in recent years. The industry has experienced several disruptions and should reinvent itself in the digital age.
How does customer experience impact transformation?
Digital transformation happens through people, with people and in people. Any strategy of digital transformation is necessarily a strategy of transforming people. The biggest challenge of the digital is the profound and true personal reinvention of the leaders.
How operators can have people engaged in an environment of diversity to stimulate to seek solutions?
CEM in telecoms is essential to digital transformation and will boost telcos’ efficiency and agility, enabling them to grow beyond core with content, video, IoT, Cloud, Advertising and Big Data, among other services.
Diretor de Transformação Digital
Director of Business Intelligence & Big Data
Damian Ignacio Ramos,
Director DATA Engineering & Analytics
Digital Transformation Consultant
Diretor de Transformação Digital
Superintendente de Relações com Consumidores – SRC
Head of Experience and Relationship
Diretor do Departamento de Pesquisa
Services & Post Sales Director
Head & Partner Digital Transformation
Kick Corporate Ventures
Day 1 - August 28
08:30 am Registration and Welcome Coffee
08:45 am Welcome from CONECTA LATAM Team
08:50 am Chairperson’s Opening Remarks
09:00 am Digital Transformation overview in Latin America
Not every business will survive a digital transformation: adapt or die.
Ari Lopes, Principal Analyst, OVUM
09:40 am OPENING PANEL DISCUSSION: How Monetize Telco's network assets and infrastructure, generating value to customers' needs?
- Which businesses are really telecoms?
- How to make this new journey and maintain the business that pays the bills today?
Leonardo Capdeville, CTO, TIM
10:10 am 4th Industrial Revolution: Challenges and Opportunities for Services Providers
10:40 am Refreshments & Exhibition Visit
11:10 am How a traditional business broke paradigms in the digital age
Antranik Haroutiounian, Diretor do Departamento de Pesquisa e Inovação, BANCO BRADESCO
11:40 am Describing the Potential and Challenges of Implementing Big Data Analytics
Luiz Eduardo Bernardes Medici, Director of Business Intelligence & Big Data, TELEFONICA
12:10 pm Ways to listen to your customer using Digital Business Intelligence
How operators can use information from customers to generate insigths in a intelligente way, generating actions and new services.
12:40 pm Networking Lunch
02:00 pm E-Payments; The way to increase the DIGITAL CUSTOMER EXPERIENCE and to reduce their Opex related cost
Mario Murillo, VP de Transformación Digital, Nuevatel PCS de Bolivia/ VIVA
02:40 pm Digital Transformation is not a Challenge for a single area
How traditional companies with legacy, high complexity IT and an established regulatory environment can change the mindset of the company as a whole, in search of engaged people who will be encouraged to seek solutions to customers.
03:10 pm Refreshments & Exhibition Visit
03:40 pm PANEL DISCUSSION: Industries discuss challenges and best practices in Customer Experience and Digital Transformation
The behavior of users and consumers dictates the speed of technological advance. Every day, people have new goals and, therefore, companies need to look for answers to those problems. Consumers just want access to solutions. People engaged in an environment of diversity will feel stimulated to seek new solutions.
Nicolau Camargo, Services & Post Sales Director, Magazine Luiza
Bernardo Carneiro, CTO, OLX
Rodrigo Tavares, Head of Experience & Relationship, 99 APP
05:00 pm Proactive Journey Management Using Big Data Analytics
05:40 pm Our Customer Experience Management Project with the Help of Artificial Intelligence
Alexandre Campos, Digital Transformation Consultant, ALGAR TELECOM
06:10 pm Closing of Day 1 + Networking Cocktail
Rua Martinho de Mesquita, 129
Rio de Janeiro, RJ, 22620-220, Brasil
+55 (21) 2195-9950
Special group rates from R$300,00* + 10% + 5% including breakfast
To get the special rate please e-mail: email@example.com or
call +55 21 2195 5000 mentioning LATAM code.
*Subject to availability