© 2019 by Conecta Latam

DATE
August 28 – 29, 2018
WHERE
Windsor Barra 
Rio de Janeiro, Brazil

ABOUT THE EVENT

Digital Transformation is no longer an option.

Service providers need to snatch digital opportunities and reinforce their positions by moving from communication service providers to digital service providers Telcos have had a challenging time in recent years. The industry has experienced several disruptions and should reinvent itself in the digital age.

How does customer experience impact transformation?

Digital transformation happens through people, with people and in people. Any strategy of digital transformation is necessarily a strategy of transforming people. The biggest challenge of the digital is the profound and true personal reinvention of the leaders.

How operators can have people engaged in an environment of diversity to stimulate to seek solutions?

CEM in telecoms is essential to digital transformation and will boost telcos’ efficiency and agility, enabling them to grow beyond core with content, video, IoT, Cloud, Advertising and Big Data, among other services.

EXPECTED AUDIENCE

60%

OPERATORS

30%

VENDORS

10%

OTHERS

SPEAKERS 

Ricardo Sanfelice - Telefonica

Ricardo Sanfelice

VP Digital Strategy & Innovation

TELEFONICA

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Andre Fossa - Nextel

Andre Fossa

Chief Digital & Transformation Officer

NEXTEL

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Mario Murillo

VP de Transformación Digital

NUEVATEL PCS DE BOLIVIA/ VIVA

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Eduardo Rabboni - Algar Telecom

Eduardo Rabboni

CDO - Chief Digital Officer 

ALGAR TELECOM

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Flavio Morelli

Diretor de Transformação Digital

TIM BRASIL

Luiz Medici

Director of Business Intelligence & Big Data

TELEFONICA

Damian Ignacio Ramos,

Director DATA Engineering & Analytics

DIRECTV LATAM

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Alexandre Campos

Digital Transformation Consultant

ALGAR TELECOM

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Fernando Otani

Diretor de Transformação Digital

SKY

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Elisa Vieira Leonel

Superintendente de Relações com Consumidores – SRC

ANATEL

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Ari Lopes

Principal Analyst

OVUM

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Rodrigo Tavares

Head of Experience and Relationship

99

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Antranik Haroutiounian

Diretor do Departamento de Pesquisa

e Inovação

BANCO BRADESCO

Hugo Bernardo

Country Manager

EVENTBRITTE

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Nicolau Camargo - Foto Oficial.jpg
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Nicolau Camargo

Services & Post Sales Director

MAGAZINE LUIZA

Bernardo Carneiro

CTO

OLX

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Cezar Taurion

Head & Partner Digital Transformation

Kick Corporate Ventures

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AGENDA 

Interested in Speaking?

Interested in being a Sponsor?

Day 1 - August 28

08:30 am Registration and Welcome Coffee
08:45 am Welcome from CONECTA LATAM Team
08:50 am Chairperson’s Opening Remarks

09:00 am Digital Transformation overview in Latin America
Not every business will survive a digital transformation: adapt or die.
Ari Lopes, Principal Analyst, OVUM 

09:40 am OPENING PANEL DISCUSSION: How Monetize Telco's network assets and infrastructure, generating value to customers' needs?
- Which businesses are really telecoms?
- How to make this new journey and maintain the business that pays the bills today?
Leonardo Capdeville, CTO, TIM

10:10 am 4th Industrial Revolution: Challenges and Opportunities for Services Providers

10:40 am Refreshments & Exhibition Visit  

11:10 am How a traditional business broke paradigms in the digital age
Antranik Haroutiounian, Diretor do Departamento de Pesquisa e Inovação, BANCO BRADESCO

11:40 am Describing the Potential and Challenges of Implementing Big Data Analytics
Luiz Eduardo Bernardes Medici, Director of Business Intelligence & Big Data, TELEFONICA

12:10 pm Ways to listen to your customer using Digital Business Intelligence
How operators can use information from customers to generate insigths in a intelligente way, generating actions and new services.

 

12:40 pm Networking Lunch

02:00 pm E-Payments; The way to increase the DIGITAL CUSTOMER EXPERIENCE and to reduce their Opex related cost
Mario Murillo, VP de Transformación Digital, Nuevatel PCS de Bolivia/ VIVA 

02:40 pm Digital Transformation is not a Challenge for a single area
How traditional companies with legacy, high complexity IT and an established regulatory environment can change the mindset of the company as a whole, in search of engaged people who will be encouraged to seek solutions to customers.

 

03:10 pm Refreshments & Exhibition Visit  

03:40 pm PANEL DISCUSSION: Industries discuss challenges and best practices in Customer Experience and Digital Transformation

The behavior of users and consumers dictates the speed of technological advance. Every day, people have new goals and, therefore, companies need to look for answers to those problems. Consumers just want access to solutions. People engaged in an environment of diversity will feel stimulated to seek new solutions.

Nicolau Camargo, Services & Post Sales Director, Magazine Luiza 

Bernardo Carneiro, CTO, OLX
Rodrigo Tavares, Head of Experience & Relationship, 99 APP


05:00 pm Proactive Journey Management Using Big Data Analytics

05:40 pm Our Customer Experience Management Project with the Help of Artificial Intelligence
Alexandre Campos, Digital Transformation Consultant, ALGAR TELECOM 

 

06:10 pm Closing of Day 1 + Networking Cocktail

VENUE

Windsor Oceanico 

Rua Martinho de Mesquita, 129

Rio de Janeiro, RJ, 22620-220, Brasil

+55 (21) 2195-9950

Special group rates from R$300,00* + 10% + 5% including breakfast

 

To get the special rate please e-mail: reservas.windsorbarra@windsorhoteis.com.br or  

call +55 21 2195 5000 mentioning LATAM code.

*Subject to availability

CEM and Telco Digital

Transformation LATAM

August 28 - 29, 2018

*If you are an operator, click here to claim your special code

Rua Bela Cintra, 217 - cj 905

São Paulo/SP - Brazil, 01415-000

info@conecta-latam.com

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